Support — Ring Escape

Last updated: 5 August 2026

Need help, found a bug, or have a suggestion? Email us at littlemiddleidles@gmail.com. We read every message and usually reply within a few days.

To help us investigate faster, please include your device model, operating system version, and the version number shown in the game's Settings screen.

Frequently asked questions

I lost my progress after reinstalling.
Progress is stored on your device. If you signed in with Google or Apple before reinstalling, open Settings → Account and sign in with the same account to restore your cloud backup. If you played as a guest, the progress cannot be recovered — guest saves are not backed up to our servers.

I bought gems (or Remove Ads) but did not receive them.
Open the Store and use Restore Purchases. Purchases are tied to the store account that made them, so make sure you are signed in to the same App Store or Google Play account. If it still does not appear, email us with the purchase receipt and we will sort it out.

Rewarded ads do not load.
Ads need an internet connection and are not always available in every region or at every moment. If an ad fails, no reward is granted and no currency is spent — you can try again later. If ads never load for you, please contact us.

How do I stop seeing ads?
The Remove Ads purchase disables the ads that appear automatically. Rewarded ads remain available as an optional way to earn extra rewards — you only ever see one if you choose to watch it.

How do I change my leaderboard name?
Open Settings → Account and edit your display name. The change appears on the leaderboard after your next score submission.

How is my data handled, and how do I delete it?
See our Privacy Policy. To delete your account and the data associated with it, follow the steps on the Account Deletion page.

Contact

Little Middle Idles — littlemiddleidles@gmail.com